Returns & Refunds
Return and refund policies vary by boutique. Please review each boutique's specific policy before making a purchase.
Important: Boutique-Specific Policies
Return and refund policies vary by boutique. Each boutique owner sets their own return window, conditions, and refund terms. The information provided on this page serves as general guidelines, but the actual policy for your order depends on the specific boutique you purchased from.
Before making a purchase, please review the boutique's return and refund policy displayed on the product page or boutique profile. This will help you understand the specific terms applicable to your order.
If you have questions about a specific boutique's policy, please contact the boutique directly or reach out to our customer support team for assistance.
General Return Policy Guidelines
The following information provides general guidelines for returns and refunds. Please note that individual boutiques may have different policies. Always check the boutique's specific policy before making a purchase.
Typical Return Window
Most boutiques offer a return window of 7 days from the date of delivery, but this may vary. Check the boutique's policy for the exact return period applicable to your order.
General Return Conditions
These are common return conditions. Individual boutiques may have additional or different requirements.
Eligible for Return
- •Items in original condition with tags attached
- •Original packaging and accessories included
- •Unused and unwashed items
- •Defective or damaged items
- •Wrong items received
Not Eligible for Return
- •Items used, washed, or damaged by customer
- •Items without original tags or packaging
- •Personalized or customized items
- •Items returned after the return window
- •Gift cards and vouchers
How to Return an Item
Initiate Return Request
Log into your account, go to "My Orders", select the item you want to return, and click "Return Item". Alternatively, contact our customer support team.
Package Your Item
Pack the item in its original packaging with all tags and accessories. Include the original invoice or packing slip.
Schedule Pickup or Drop Off
We'll arrange a pickup from your address, or you can drop off the package at the nearest authorized return center. You'll receive a return shipping label via email.
Receive Refund
Once we receive and verify your return, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
General Refund Policy Guidelines
Refund policies and processing times may vary by boutique. Please refer to the boutique's specific policy for your order.
Typical Refund Processing Time
Generally, refunds are processed within 5-7 business days after the boutique receives and verifies your returned item. However, processing times may vary by boutique. The time it takes for the refund to appear in your account depends on your payment method:
- Credit/Debit Cards: 5-10 business days
- UPI/Wallet: 2-5 business days
- Bank Transfer: 5-7 business days
Refund Amount
Refund amounts and policies vary by boutique. Typically, you'll receive a refund of the item price. Shipping charges are usually non-refundable unless the return is due to the boutique's error (wrong item, defective product, etc.). Please check the boutique's specific policy for your order.
Exchange Policy
Exchange policies vary by boutique. Some boutiques may offer direct exchanges, while others may require you to return the item and place a new order. Please check the boutique's exchange policy before making a purchase.
Frequently Asked Questions
Can I return items purchased during a sale?
Return policies for sale items vary by boutique. Some boutiques may have special terms for sale items. Please check the boutique's return policy before purchasing sale items to understand any specific conditions or restrictions.
Who pays for return shipping?
Return shipping policies vary by boutique. Generally, for returns due to defective items, wrong items, or the boutique's error, the boutique covers the return shipping cost. For other returns, policies may vary. Please check the boutique's specific return policy for your order.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact the boutique or our customer support immediately with photos of the damage. The boutique will typically arrange a free return pickup and provide a full refund including shipping charges, or send a replacement at no extra cost. However, specific policies may vary by boutique.
Can I cancel my order before it's shipped?
Yes, you can cancel your order before it's shipped. Go to "My Orders" and click "Cancel Order". Once cancelled, you'll receive a full refund within 2-3 business days.