Help Center
Find answers to your questions and learn how to make the most of Andanga
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Frequently Asked Questions
How do I get started as a boutique owner?
To get started, click on "Become a Partner" and complete the onboarding process. You'll need to provide business details, set up your account, and choose a subscription plan. Our team will guide you through the setup process.
What payment methods do you accept?
We accept all major credit cards, debit cards, and bank transfers for subscription payments. For customer transactions, we support multiple payment gateways including Razorpay, Stripe, and PayPal.
How are transaction fees calculated?
Transaction fees include a 5% order commission, 1.5-2% payment processing fee, and $1-2 per order for logistics coordination. These fees are clearly displayed in your pricing dashboard.
Can I customize my boutique website?
Yes! You can choose from our collection of templates and fully customize colors, fonts, layouts, and content to match your brand identity. Pro and Enterprise plans include premium templates and advanced customization options.
How do I handle customer support?
You can manage customer inquiries directly through your vendor dashboard. We also provide tools for automated email responses, order tracking, and customer communication. Our support team is available to assist with platform-related issues.
What happens if I want to cancel my subscription?
You can cancel your subscription at any time from your account settings. Your boutique will remain active until the end of your current billing period. After cancellation, you'll retain access to your data for 30 days.
Still Need Help?
Our support team is here to assist you. Reach out to us and we'll get back to you as soon as possible.